AWS Holiday Homes - Luxury Living besides Canal

Pros: Perfect for families , the kitchen is set up well with everything available. Ensi is really helpful.

Cons: Getting in touch with the other care-taker is hard , responsiveness is low.

Confortable stay, Unprofessional Receptionist

Pros: The view from the balcony was amazing. Ms Ensi gave very clear instructions on the check-in. However, check-in wasn't so smooth despite Ms Ensi doing her best effort to make it smooth due to the staff there. She responded to my queries quickly. Very satisfied with my stay.

Cons: The check-in process from the male receptionist was awful and unprofessional. Despite giving the necessary documents to Ms Ensi. The male receptionist straight away told us that they didn't receive any e-mail or documents without checking the system. Called Ms Ensi and told her about the situation, she told us that she already emailed them. Told the male receptionist that everything had been sent, we already had the room number and he still denied that he hadn't received the documents. Told us he would check with his colleague. A female staff came down & he enquired with her and told him that she had received an email about check-in. Both staff were unprofessional in handling the situation.

Excellent property and comfortable stay

Pros: Excellent property, very comfortable, ideal location to access all attractions Supermarket present in the ground floor- very handy Parking space available All facilities - gas heater TV AC fridge washing machine hair dryer iron box - working in perfect condition Ensi - who is the in charge of the property - was very friendly and replies promptly , helps with everything, provided me early check - in and late check - out when requested (because of my flight timings), thank you very much, you helped make our stay very comfortable and less stressful Definitely would prefer to stay in the same place if I come back to Dubai

Cons: Nothing except that The swimming pool is under construction, hence was not available during our visit

Great apartment for your stay in Dubai

Pros: The apartment was comfortable and welcoming. very clean and spaced. There is a great outside private swimming pool. An the first day we noticed that there are only body's towels, and we requested from the owners an assistance with that and the owners helped us and after 2 days we got the towels. The towels should be in the apartment but even there weren't, the owners solved the problem.

Cons: Until 24 hours, the owners of the apartment was not answering to my questions. Up to 24 hours to arrival and during the stay the owners contacted us and was helpful. The ignoring till 24 hours from owners side was terrible feeling and we almost cancelled this reservation even when I tried to get some help with this situation via Booking.com it was not so helping. So take it in consideration and decision.

Pros: very good property, good rooms, bed very comfortable, great location! thanks so much